Refund policy

 

Mystery Scoops, Mystery Notebook Add-Ons, Girls Mystery Bookish Bundles, Boys Mystery Bookish Bundles and Mystery Jewellery Bags

Due to the random nature of these products we do not accept refunds or returns for:

  • Change of mind
  • Dislike or dissatisfaction with items received.

Scoopie Scoops makes no guarantee or warranty that any of the items in the products listed above meet the expectations of the customer. By purchasing, the customer acknowledges and accepts this.

The '14 Day Cooling-Off Period' does not apply to mystery products where:

  1. Products are chosen in a random nature.
  2. The 'mystery' element of the product is clearly disclosed prior to purchase.

This exemption is permitted under UK law. 

 

Bookish Bundles, Build Your Own Bundle and Notebooks 

You may request a return within 14 days of receiving your order. To initiate a return, please contact us at info@scoopiescoops.co.uk quoting your order number. We will provide you with the information required to process your return.

To be eligible for a return, all items must be returned within 14 days of receipt and must be:

  • Unopened and unused
  • Undamaged
  • In a saleable and resaleable condition.
  • Returned in their original packaging.

Returns received outside the 14-day return period will not be accepted and may be refused or returned to the customer.

We do not provide free return postage or prepaid return labels. The cost of returning an item is the responsibility of the customer. We recommend obtaining proof of potage and using an appropriate tracked delivery service, as we will not accept responsibility for items lost or damaged whilst being returned to us. 

Original delivery charges are non-refundable.

Where a refund is approved, the refund will be made to the original payment method used to place the order.

 

Damaged or Faulty Items

If your item arrives damaged or faulty, you may be eligible for a replacement or refund. Contact info@scoopiescoops.co.uk within 24 hours of receiving your order with a description of the issue along with photos and/or videos of the affected items.  

Replacements and refunds will not be eligible whereby the damage has been caused by the customer either via accidental means, misuse or otherwise. 

 

Scoopie Scoops reserves the right to update any of the information above.

By purchasing a product from Scoopie Scoops, you agree to all terms and conditions stated.